If you wish to become a Stockist of McKenzie Beard Company products, please email email@example.com to get an upto date wholesale price list.
We aim to get your order sent within 48 hours of payment.
Delivery is included in the costs of the item.
STANDARD UK DELIVERY
All items are dispatched via Royal Mail within 1-3 days working days (unless otherwise state on the website homepage) and will be posted second class. We obtain proof of postage for all items.
If you require delivery of your item sooner, please contact us in the first instance to check if we can post that day, there maybe an additional charge.
If you consider your item to be 'lost' please contact us within in 30 days. Orders deemed as lost after this time will not be replaced. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and we ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and myself as a business, from fraudulent claims.
Delivery delays as a result of third party services are beyond my control and we ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including initial postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees.
No refunds or replacements will be issued for orders on which an incorrect delivery address is provided. If you have entered the incorrect address, then contact us as soon as possible, and if the item has not yet been posted, we will amend the address.
McKenzie Beard Company items are subject to a strict quality control process however in the unlikely event you should receive a faulty item it will be replaced at our cost. Contact us via firstname.lastname@example.org within 14 days to arrange a return and exchange/refund.
Should you order the wrong size McKenzie Beard Company will exchange the item, the buyer must return the item before a replacement is sent. In this instance the buyer must pay the additional postage costs, replacement items are subject to the same turnaround period as standard orders and are subject to stock.
Should you wish to return any unopened and unused products please contact us in the first instance.